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Auto Reject Emails with Greenhouse

Kevin Fu avatar
Written by Kevin Fu
Updated this week

When you reject applicants in within Endorsed through the Reject button or through the Bulk Reject , Endorsed will tell Greenhouse to fire rejection emails if emails are fully configured within Endorsed properly.

Currently, automatic emails are set to send in ~2 days after you reject an applicant. Reach out us directly or to [email protected] if you need a different configuration.

  • Bulk Reject Feature

  • Reject Button

To ensure the emails are fully configured, ensure the following:

1) Verify your Login Email: The email that you logged into Endorsed in is the exact same email you use in Greenhouse. This is necessary for compliance / auditing purposes. Endorsed cannot change applicant stages or tell Greenhouse to send emails if the email is not matching.

2) Configure Rejection Reason & Email for each Job: On the Job Manage page, ensure that your Rejection Reason and Rejection Email Template is configured for that job. Both of these are REQUIRED for Endorsed to both reject applicants in your Greenhouse ATS and trigger Greenhouse to send rejection emails.


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Endorsed can currently only use organization wide email templates. You can view these in the Email Templates settings page in your Greenhouse ATS.


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3) Verify Emails are Working: Reject an applicant you are confident should be rejected in Endorsed in less than a minute. Then, click the View in ATS button in Endorsed (you may need to refresh the page). You should see the applicant is rejected for the job and and and email is scheduled to be sent on a specific date / time.
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Using No Reply Emails

Instead of sending emails for rejections from your own email address, your organization may want to send them from a no-reply address instead. Here are the steps to do so:

  1. Update your email template "from" to no-reply

    1. Open your Greenhouse ATS settings (top right corner)

    2. Go to the "Email Templates" Configuration page
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    3. Edit the Greenhouse email template you want to use in Endorsed. Update the "From Address" to a no-reply email address

    4. Confirm that you are using that email template in Endorsed for that job and you're all set!
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