When you advance applicants in within Endorsed through the Advance
button, Endorsed will change the stage of the applicant in Ashby
to the Advancing
stage you have configured in Endorsed, Ashby
(not Endorsed) will control whether or not any activities or automations occur (emails, interview scheduling) depending on the Interview Plan activities and automations configured inside of Ashby
.
In order to ensure your interview scheduling is configured correctly in Endorsed & Ashby, please do the following:
Configure your
Advancing
stage in Endorsed to the same stage which you would like to have interview scheduling activities / automations triggered when applicants are advanced in theJob Manage
page for your job.Add / Configure the
Schedule Interview
activity for the stage in AshbyGo to your Job in Ashby
Go to your Interview Plan: Under
Admin
->Interview Plan
Under the stage you would like interview scheduling to be enabled for applicants, add a
Schedule Interview
activity (if you don't already have one)
Configure the
Schedule Interview
activity. If you already have an existing activity, clickModify
->Edit
In the
Communication
tab, select theCandidate Availability Email Template
OR theDirect Booking Email Template
(whichever that you plan to use) for which you want applicants to see. It is recommended by the Ashby team to use this field and NOT a separate email activity on the stage.
In the
Direct Booking & Candidate Availability
tab, please ensure you set theOrganizer
to the correct person who will be confirming interview scheduling / timing. Due to a restriction in Ashby, this is necessary to ensure applicants see the recruiter / organizer name instead ofEndorsed AI
in their scheduling experience.
Enable the email and scheduling to trigger automatically
In the
Automation
tab, enable theAutomate on Stage Entry
checkbox. This will result in any stage changes automatically triggering the email to the candidate for scheduling the interviewSelect your
Automation Type
which can be either of the optionsSelect the
Send on behalf of
to use the[email protected]
option. Do NOT configured to a personal email or theActing User (default)
and ensure that theAutomate on Stage Entry
checkbox is checked.
Due to a restriction inAshby
, automations cannot be triggered by Endorsed if the automations are configured to use a personal email. Instead, please configure your automations to useno-reply
or set up a shared alias and configure that as the sender.